was shopping at a local home improvement store a while back. I was in the
hardware aisle when I eavesdropped on a heated conversation between two men.
Each was a general building contractor and had their company’s name on their
individual t-shirts. They were discussing the decline of the quality of the
hardware in the store. They were especially angry at the very poor products
made of steel. They said that the store was gradually replacing American made
steel products with cheaper ones from China.
said that nails, staples, screws and bolts they bought at the store and used on a
daily basis were costing them money. These products cost no less than the
products they replaced but they were vastly inferior. They said that screw heads would
twist off, nails would bend and break, staples would bend and galvanized bolts would
rust prematurely. It seemed that they were both angry by the poor quality of the
products being offered by the store. They said that they had made the decision
to stop buying such hardware from the store. They both now drive a bit farther
to another store, which still sold products made in the USA. Why are big name
building supply stores doing this to their customers?